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And yes, it is learnt not learned (In my British voice) LOL. If you don’t know what I’m talking about – read the title again.

So, I got banned by MailChimp.

 

Sikes, (HANG MY HEAD IN SHAME).

I did nothing. I mean nothing wrong.

No, I wasn’t sending spam emails.

So, I got banned by MailChimp. And No, I wasn’t sending spam emailsClick To Tweet

And no, I wasn’t emailing a list I imported into MailChimp.

And yes, I was emailing readers that subscribed directly through my blog.

So, a few months ago, I logged into my MailChimp account to send an email to my readers (as you do).

To promote my 5-Day blog challenge.

It was the shortest email, I have ever done in my entire life.

I felt so proud for composing the shortest email ever written by a Marketer (I’ve been working in Marketing since 2010).

So, believe me when I say this was a short email.

5-Day-Blog-Challenge

Then, I tested the email and sent it to a very small list.

40 people to be exact.

But to my horror, when I logged back to monitor the results of my campaign (as you do).

I got the ‘Pink screen’ of death. Dang, the email gods (MailChimp) had me by the balls.

Mailchimp BanAccording to MailChimp, ‘Your account has one or more issues that need to be resolved – view issues’.

Oops.

I did what I was told.

I viewed the issues and responded to them on the 31st of January 2017 and then I clicked resolve.

I was informed that their team would review my response and then someone will get in touch with me soon.

MailChimp-Compliance-QuestionnaireWell ‘soon’ never came.

I still haven’t heard from MailChimp since that day LOL.

It’s been 5 months.

5 long months.

That’s half way through a pregnancy.

You’re probably wondering, why didn’t I call or email them directly?

Since MailChimp is free for people with less than 2,000 email subscribers. They are unable to provide support for people who use their free email service. This includes no access to their email address, phone or live chat service (that’s if they even have one).

So, if you want to contact them directly you need to upgrade to one of their paid plans.

The interesting thing is just before MailChimp banned me, I was testing out another email provider, GetResponse.

So as soon as I got banned, I migrated my list to GetResponse and started using it.

So, here’s what I learnt from being banned by MailChimp:

1.     Never rely on one email service provider or software provider period! (Always have a Plan A, Plan B, and Plan C)

Never rely on one email service provider or software provider period! (Always have a Plan A, Plan B, and Plan C)Click To Tweet

2.     Understand that FREE is not always FREE (It always comes with a price)

Understand that FREE is not always FREE (It always comes with a price)Click To Tweet

3.     Find out what level of support you get if something goes wrong and try and search for their customer support contact details even if it isn’t listed on their website
4.    Find out what the consequences are if you were to breach their terms of their service

As you can see, I got banned by MailChimp for no reason.

Typically, when MailChimp bans you, it’s normally a soft ban.

A soft ban is when they send you a message saying you’ve breached some of their spam rules and they caution you but you get given 5 or 6 warnings before you get a hard ban.

A hard ban is you when you get banned from sending campaigns and you must message them to explain your actions and then they might lift the ban once they have investigated your case.

In my case, I got a hard ban. BLOOP.

Just so you know, if you get a soft or hard ban you still have access to your email list and the previous campaigns you sent out, which is great.

I was testing out GetResponse’s FREE 30 Day Trial when MailChimp banned me.

So as soon as MailChimp banned me, I took it as a sign from heaven and migrated my list to GetResponse and started it using straight away.

LOL.

I beat the email gods.

Here’s why I chose GetResponse

GetResponse-Autoresponders

1.     FREE Trial: They have a 30 Day Free Trial service
2.     Cost: GetResponse is cheaper in comparison to Aweber and ConvertKit, starts from $15 per month for up to 1,000 email subscribers
3.     Landing Pages: You can build landing pages (You can’t do this with MailChimp)
4.     Webinars: You can run Webinars with their Pro plan. (Note: I haven’t tested this feature out yet). Nevertheless, you can’t do this with MailChimp.
5.     Autoresponders: You can create autoresponders to email your subscribers as soon as they join your list
6.     Time Travel: You can send email campaigns to land at the same local time as your recipients from different time zones i.e. email to land at 9 am UK/US time simultaneously
7.     Multiple Lists: This to me is the most important feature that GetResponse has over MailChimp. With GetResponse you can create multiple lists based on your subscribers’ interests for instance: List 1: SEO list, List 2: Start a Blog list, List 3: Grow your email list, List 4: Grow your traffic list. Then, you can either email the list individually and you can also email all four lists at once. Whereas with MailChimp, you can only email each list individually.
8.     Integrations: Before you sign up for an email software provider ensure that they integrate with a lot of other third party software. I love that GetResponse integrates with a lot of popular software on the market such as Thrive Pages. For instance, I use Thrive Landing Pages to build landing pages on my WordPress blog and GetResponse integrates with Thrive. This is Quintessential. Please note; MailChimp is also great at this as well.

Now, let me be honest.

I have spent my entire career sending email campaigns. Like literally. I’ve probably sent more than a million emails since I’ve been working in marketing.

I have even tested robust email marketing software from Communigator (£1,000+ per month software), Adestra (£500+ per month) to MailChimp (FREE) and now GetResponse.

GetResponse is robust and affordable but the user interface is just plain UGLY… OOOGGGLLYYYY. They need to look at updating the interface to make it more user-friendly.

But it is the most AFFORDABLE email marketing software and it does the bloody job. Plus, you will never go wrong with their 30 Day Free Trial – so check it out and let me know what you think!

That’s all folks!

Until next time!

Mwah; an air kiss from me to you!

empowee
Purpose | Blogging | Business

P.S. Hey sweetie, what email marketing software are you using for your blog? Drop a comment below.

Author

I help Women (and men) to discover their passion, build their tribe and grow their blog. Your FREE Gift: Blog Growth Checklist

19 Comments

  1. Hello Empowee,

    There is of course nothing free online. I had a similar issue with my web host instead when I decided to cheap but I ended up paying dearly. At the end, I lost my blog entirely.
    I haven’t tried Mailchimp before though but it’s obvious one needs to be careful when dealing with from your experience.

    • Empowee Reply

      Hi Samira,

      Thanks for stopping by.

      How comes you ended up losing your blog? Didn’t you have a backup?

      MailChimp is really really good but when it comes to support you get none because it’s free, which I guess is to be expected.

  2. LOL, it’s so funny I came across this post. It made me laugh at some points within. I know exactly what you mean first hand. It’s been about 2 years for me and still no response. I think they think if your account is worth keeping, you’ll upgrade to get support. So I had to sign up with another account and upgraded it so if I had this issue again I could get support. Having said that, you still wait days for a response as a paid member.

    One thing I did learn from this, is that you cannot send out direct affiliate links. You’ll get banned instantly without any warning. There so called robot “Omnivore”.

    • Empowee Reply

      Hi Daniel,

      Thanks for stopping by and educating my readers.

      I didn’t know you couldn’t promote affiliate links and it’s interesting to note that they take long to respond to paid members.

      I think I read somewhere that if you want to get an immediate response from them you have to tweet at them.

      The interesting thing is that I didn’t promote an affiliate link but I did promote a GetResponse landing url within my email and I got banned instantly. Perhaps my Getresponse landing page triggered my ban?

  3. Hello Empowee,

    Thanks for sharing your experience with MailChimp and sorry to hear about your issues. I actually started with MailChimp when I started my blog because it was free.

    I didn’t want to pay for an email service while trying to grow my email list. It didn’t take me long to switch to GetResponse, because they were having a special for Black Friday.

    I’ve been using GetResponse ever since then. I can definitely say that I am glad that I made the switch before my email list got really big.

    Now I don’t have to worry about being banned or having my account suspended. Unfortunately, as bloggers, we will be required to spend money. Like you said, sometimes free is not good.

    The great thing is that GetResponse does have an affordable plan that is great for people who are just starting their email list.

    Thanks for sharing your experience and glad to hear that your move to GetrResponse has been a positive one.

    Have a great day 🙂

    Susan

    • Empowee Reply

      Hi Susan,

      Thanks for stopping by.

      It’s a bit like the chicken and the egg.

      Invest in your blog when you haven’t earned money from it or wait until you make money before you invest in it.

      I definitely believe in reducing your costs but they are somethings you have to invest in from the start i.e. having your own domain name, hosting your blog and having a great autoresponder sequence going.

      Likewise, I didn’t want to invest in an email service but I sort of was forced to and I haven’t looked back.

  4. Ok. Glad I got around to reading Empowee. I need to definitely looking at other platforms as well as making sure that I understand migrating my lists should I decide to switcheroo. I learned some valuable tips here.

    Thanks!
    Cassandra
    – @theliberatedheart (Instagram)

    • Empowee Reply

      Hey Cassandra,

      Thanks for stopping by.

      It’s definitely a great idea to fish around first before you settle on an email marketing system.

      A lot of them have free trials so you have nothing to lose.

      Who are you using currently?

  5. Hello Empowee,

    Its really bad that Maichimp has suspended your account and never replied to you. Free is always free and it is not viable to rely on free resources. I am glad that you are currently happy with Getresponse. I am currently using Sendinblue for email marketing and I never have any problem with them. In their free plan they allow you to send 9k emails per month to unlimited subscriber including transactional emails. Thanks for updating us with your experience.

    • Empowee Reply

      Hello dearie,

      Thanks for stopping by.
      I’ve never heard of Sendinblue.

      I need to check it out.

    • Hello Kumar,

      I just checked out Sendinblue and it amazing!! But it has a daily marketing sending limit.

      • Empowee Reply

        Hi Siji,

        Thanks for stopping by.

        I use GetResponse but I am glad you liked Sendinblue.

        I will definitely check it out.

      • Hello Siji,

        Yes there is a limit with Sendinblue free plan. You can send 9000 emails per month to your unlimited subscribers. So, it is good to get started with them if you are completely new in email marketing. Hope it will help you.

  6. It must’ve been frustrating! But at least, it created the idea for an interesting article! So… not all bad!

    But in all fairness, I’ve been using MailChimp (free) for a long time but had a problem with it just recently. I reached out to them on Twitter and they were very responsive. Got referred to their support, but then via email, they sorted it out — and in fact, their support agent was very helpful and thorough.

    Did you try any public platform to talk to MailChimp support?

    • Empowee Reply

      I didn’t bother reaching out to them via social media because I was irritated.
      I’ve used MailChimp for several years for clients as well as personal projects and they normally give out soft bans – warnings.
      The fact I was banned outright was very confusing!
      Thanks for stopping by!

  7. Love this article, you made pertinent points, in a humorous tone.

    Love it

    • Empowee Reply

      Hi Bimpe,

      Thanks for stopping by.

      I’m glad you found the article useful!

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